Frequently Asked Questions
Tolhuistuin has several locations, all of which are wheelchair accessible:
Paviljoen (halls & restaurant)
- Wheelchair spaces are available in the various halls in the Paviljoen (Club, IJzaal, Zonzij, Podcast Workshop, etc.) and in the restaurant.
- The halls on the first floor (Club, Zonzij, IJzaal) are accessible by using the elevator. Unfortunately, a scooter does not fit in there. When you enter Entrance A, IJpromenade 2, on the ground floor, you will find the elevator at the end of the corridor, before the stairs on your left.
- There is a disabled toilet available. You can ask one of our employees to open the door.
- At the ticketing check you can let one of our employees know if you need extra guidance. They will gladly help you.
Tuin & Tuinhuis (garden & garden house)
- The garden is accessible for wheelchairs. The Garden House is also accessible via a wheelchair ramp.
- The toilets in the Garden are not wheelchair accessible, but you can use the toilets in the Pavilion.
- If you need extra guidance, please ask one of our employees, they will be happy to help you.
Parking
- There is no parking available at Tolhuistuin, unless you – as a wheelchair user – are a driver yourself. You can get a code from us from a traffic bollard to get close to the entrance to be dropped off there. Send an email to info@tolhuistuin.nl.
Concerts in the Garden (Tuin) and Zonzij are usually seated. Concerts in the Club are usually only standing, if seated, it will show on our website.
If you can't stand for too long, please contact info@tht.nl!
From May till August, the opening times of the garden are:
- Weekdays, open during office hours: 9am-5pm
- Weekends, Saturday and Sunday: 12am-5pm
During opening hours, you are more than welcome to for a stroll, or chill in the garden.
On weekdays you are welcome to bring your computer and join the 'office garden'. On the weekends, the bar is open as well.
Outside these opening hours, there are regular free and paid programs. Keep an eye on the agenda for this.
It is very easy to get to de Tolhuistuin by public transport and bike. It is within walking distance from Amsterdam Central Station. You can take the (free) ferry to Buiksloterweg to the north of Amsterdam Central Station.
If you want to come by car, the closest parking spots are at the parking A'DAM Toren. Use the navigational adress: Overhoeksplein 5, 1031 KS. From the parking it is about 150 meters untill the Paviljoen, the main building of de Tolhuistuin. It is also possible to park your car in the city center of Amsterdam at Parking Centrum (Oosterdokstraat 150). From there you will have to take the ferry to Buiksloterweg at the north of Amsterdam Central Station.
Café-restaurant THT has a extensive allergy index. If you have a severe allergy, you can contact reserveren@tht.nl so we can discuss with the chef.
For availability from 11 to 40 persons please send an email to reserveren@tht.nl. For large groups we have a limited amount of seats available that can be book in shifts. From up to 20 guests we served a fixed menu.
For ticket sales please contact info@tolhuistuin.nl.
For concerts organised by Paradiso, you can check the FAQ's on Paradiso's website of call the reception 020 - 626 45 21.
This is possible if you conform to certain conditions: your e-ticket is ready on your smartphone, your screen brightness is set to its highest setting and there are no cracks in your screen.
For your lost items, send an e-mail to info@tht.nl. Tell us what, when and where you have lost your belongings. De Tolhuistuin is a big complex, so at times it might take a while for something to show up. By sending an e-mail we have your personal information and we will inform you when we have found your belongings.
Yes, you can. There is different options for big, medium and small rooms and spaces. Please consult the page ’venue rental’ for further information.
Ja, dat kan! We staan open voor samenwerking. Stuur ons je idee uiterlijk 10 weken van te voren via dit formulier of mail programma@tolhuistuin.nl
For Tolhuistuin program inquiries please contact info@tolhuistuin.nl.
You can check if there are any open positions on the page 'jobs'.
House- and Garden rules
Welcome to Tolhuistuin! We're glad you're here and think it's important that you feel welcome. That means making it pleasant and safe for everyone. In this place, the most extraordinary ideas, inspiring programmes, loyal friendships and new talent grow.
Therefore, the following house and garden rules apply.
- It is not allowed to treat other visitors in an annoying, aggressive, discriminatory or intimidating way.
- Weapons, knives and hard drugs are prohibited. If visitors have these with them, the police will always be alerted.
- When experiencing or observing nuisance and/or intimidation by fellow visitors in any form whatsoever, Tolhuistuin asks visitors to report this immediately to Tolhuistuin staff, so that appropriate action can be taken immediately.
- In the interests of safety, visitors should follow the instructions of the Tolhuistuin staff.
- For programmes with admission, a valid admission ticket is required.
- If programmes have a minimum age requirement, identification is compulsory. Access will not be granted without valid proof of identity. Passes from an asylum centre or local shelter for undocumented migrants are also accepted as proof of identity provided they show a date of birth.
- Visitors under the influence of alcohol or drugs will be refused entry.
- For security reasons, visitors may be searched and bags searched.
- There is camera surveillance in several places. Visitors to Tolhuistuin accept that they may be recorded on camera.
- In Tolhuistuin, visitors may be exposed to noise levels above 80 dBA. Hearing protection is the visitor's own responsibility. Tolhuistuin offers earplugs at a reasonable rate.
- Tolhuistuin only serves alcohol to visitors aged 18 or over. Visitors who pass on alcohol to persons under 18 and persons under 18 who consume alcohol will be denied access.
It is not allowed to:
- Bring in food, drinks, stickers or markers.
- Using professional (video) cameras or recording equipment without permission.
- Bringing animals.
- Deal in soft and hard drugs.
- Trading goods (including admission tickets) and/or being guilty of receiving stolen goods.
- Committing destruction, vandalism and/or theft. Any damage caused will be recovered from the perpetrator(s).
- Distributing promotional material in and around the building without permission.
- Taking glassware outside.
- When the gates are closed, it is not allowed to enter the Garden. There may be a programme or nothing at all. Optimal growth requires sufficient rest.
- Are the catering facilities in the garden closed? Then you may bring your own drinks and food. Please tidy everything up. Bringing your own alcohol is not allowed.
- Dogs are welcome in the Garden. Please keep them on a leash and clean up after them.
- It is not allowed to urinate in the Garden or other outdoor areas.
- Sleeping is not allowed in the Garden or other outdoor areas.
- It is not allowed to cycle in the Garden, or park bicycles in the Garden.
Please note:
- In case of violation of our house rules, the validity of the entrance ticket and/or membership will expire and access will be denied for a certain period of time. In case of violation of our house rules, visitors are not entitled to a refund of entrance and/or membership fees.
- If serious violations are observed, visitors will be detained and handed over to the police. If offences are found, they will be reported to the police.
Questions and/or comments? Please send an e-mail to: info@tolhuistuin.nl